Redefining security professionalism starts at Customer Service, with Accountability and Integrity as it’s foundation.
Integrity and Accountability are daily decisions, not one-offs reserved for top level decisions by the CEO. Every STR8 UP employee adheres to these values in all tasks and operations. Most people know what the right thing is, but being able to execute on it is another matter. Therefore, these values are the foundation on which we build and deliver excellent Customer Service. Through honest interactions, STR8 UP sets the bar for what’s expected of security professionals.
Integrity
(noun)
An individual who makes the choice to commit to honesty before they are faced with choosing between right and wrong.
Doing the right thing when no one is watching.
Accountability
(noun)
the quality or state of being accountable especially : an obligation or willingness to accept responsibility or to account for one's actions
Is being responsible or answerable for an action
Customer Service
(noun)
providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.
“I recently had the opportunity to work with STR8 UP's security services. As a journalist, I find myself on the front lines of extremely dangerous settings. STR8 UP provided me with the highest levels of professionalism. They had every detail covered, from pre-broadcast planning to transport out of the conflict area. I was able to focus all of my attention on my report while STR8 UP kept a watchful eye on everything else. The STR8 UP team is the perfect blend of engaging customer service and stone cold security. I am looking forward to working with them again very soon!”
— CJ, CJTV MEDIA